Return & Exchange Policy

We want you to be completely satisfied with your purchase from Pure Shea Store. If for any reason you are not satisfied, we offer a hassle-free return policy. You may return any unused product within 30 days of purchase for a full refund. If you receive a damaged or defective product, please contact us immediately and we will arrange for a replacement or refund. Please note that shipping costs are non-refundable. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.

How To Send a Return/Exchange

Step 1: RETURNS ONLY: Please place purchased items that you are wanting to return for a refund, please place item in shipping packaging of your choice. EXCHANGES ONLY: If you are wanting to exchange the item due to defect, please email pictures of the defected item to orders@pureshea.com.

Step 2: RETURNS ONLY: Using a shipping method of your choice, please send the package to 201 N Forest Ave Suite 225 Independence, MO 64050. Please email the tracking number to orders@pureshea.com. EXCHANGES ONLY: Skip to step 3.

Step 3: Once the package or pictures are received by Pure Shea, a staff member will send a confirmation via email (orders@pureshea.com).

Step 4: A refund will be initiated, or an exchange will be started.

Step 5: Staff will reach out via email (orders@pureshea.com) to inform you that your refund or exchanged product is on the way. Important details, including but not limited, to dates and tracking numbers will be inside of the email.

If you have any questions or concerns regarding our return/exchange process, please do not hesitate to contact us.