Question 1

When can you expect your order to arrive?

Accepted Answer

Most orders arrive within 5–7 business days. Once your order ships, you’ll get a tracking number by email. If your package is delayed after shipment, please contact FedEx Customer Service with your tracking details.

Question 2

Where is Pure Shea Store based?

Accepted Answer

Pure Shea Store is based in Kansas City, and you can shop our natural skin and hair care products online.

Question 3

Can you shop Pure Shea products in a physical store?

Accepted Answer

At this time, you can shop Pure Shea Store online. If we add a physical location in the future, we’ll share the update on the site.

Question 4

Can I use Shea Butter in my hair?

Accepted Answer

Absolutely. Our all-natural shea butter is luxuriously versatile—perfect for nourishing your hair, hydrating your skin, and softening your body from head to toe. Explore our Shea Butter Collection to indulge in your new self-care essential.

Question 5

Do you ship outside the U.S.?

Accepted Answer

Yes, but right now we only offer international shipping to military bases. Please contact us before placing your order so you can confirm the details.

Question 6

How do returns and exchanges work?

Accepted Answer

If you receive an unused item because of an error on our side, we’ll take care of the return or exchange. If the return is due to a customer error, you’ll need to cover the return shipping. For more details, please see our Returns & Exchanges Policy.