Consider this your Pure Shea guidebook. From our carefully sourced ingredients to our signature blends, explore expert answers to help you get the most from your skincare ritual.
Frequently asked questions
General
At Pure Shea, we take pride in delivering your order promptly. Most purchases arrive within 5–7 business days. Once your package has shipped, you’ll receive a tracking number via email. If you experience any delays after your order has been shipped, please contact FedEx Customer Service with your tracking details.
Pure Shea is proudly based in Kansas City. Our brand’s journey began in Maryland, later expanded to South Carolina, and now calls Kansas City home—while serving customers nationwide through our online shop.
Currently we have the Patapsco market in Maryland located at 1400 W. Patapsco Ave, Baltimore, MD 21230.
Absolutely. Our all-natural shea butter is luxuriously versatile—perfect for nourishing your hair, hydrating your skin, and softening your body from head to toe. Explore our Shea Butter Collection to indulge in your new self-care essential.
Currently, we offer international shipping exclusively to military bases. Please contact us for details before placing your order through our contact page.
Your satisfaction matters to us. If you receive an unused item in error on our part, we will gladly take responsibility for the return or exchange. However, if the return is due to a customer error, the buyer will be responsible for shipping the item back. For more details, visit our Returns & Exchanges Policy.
