ONCE YOU ASK US TO PROCESS YOUR ORDER, YOU AGREE TO ALL THE TERMS OUTLINED IN OUR "TERMS AND CONDITIONS" and "SHIPPING POLICIES" SECTIONS. 

SHIPPING/ DELIVERY TIME:

Our processing time is 5 to 7 business days from date of order before actual shipment via FedEx Ground  and USPS (APO/FPO ONLY). During high peak periods and due to the high demand of some of our products, please allow 7 to 10 days for us to process your orders before shipment. However we would ensure you receive your items in a fast and safe manner. A signature is not required for delivery. If you want a signature required, you must make note of it in the “Additional Notes” field.

INTERNATIONAL CUSTOMERS:

Please note that we do not offer shipping outside the united states or its territories.

ADDRESS PROBLEMS:

If you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid.

Claims of missing package WILL NOT be honored. Meaning if FEDEX confirms delivery of your package but claims of not receiving package is received , Sadly, we won't give a refund.

-Fedex customer service: 1-800-463-3339 

DAMAGED SHIPMENTS:   Unforeseen events happen during transit. It's out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.

What to do if you receive a damaged product 

1. Send a very Clear Picture of the Damages 

2. Send your order number at time of initial contact to expedite the replacement process. 

3. Give 48 hours for us to file a claim with the carrier, once its approved we would send you a brand new product. 

Please note USPS (for (APO/FPO ONLY) claims are a little more complicated and takes longer to process . We assure you we would take good care of your damaged product swiftly. 

Please note we are not responsible for damages that occur in transit between third party shippers to your foreign location. This applies to international customers shipping through services like Aramex and virtual address, this is because we have no control how products are repackaged to your destination. 

LOST OR STOLEN  SHIPMENTS: 

Unfortunately, we are not responsible for lost or stolen items. Once Fedex or USPS confirms delivery that word is final. We are not responsible for stollen or otherwise lost packages post delivery confirmation.  If you have a concern about the security of your delivery location please use an alternate or business address.

Once orders have left Pure Shea Store’s warehouse the package is in the care of the postal / package handler. Customer is required to submit a claim directly with courier and follow their guidelines. Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.

-Fedex customer service: 1-800-463-3339

PRECAUTIONS:

We will not be responsible for any empty or filled bottle which breaks, leaks, or is spilled after receipt. We recommend that none of our products be left in a hot car or in the sun as they will be affected.

RETURNED ORDERS:

When an order is gets returned, shipping fees will be incurred for the shipping and return of mail back. Customer will receive a refund for the order minus the cost of shipping ($8). 

SHIPPING CHARGES:

Shipping rate is $8 flat rate & is non-refundable. 

SIGNATURE REQUIREMENTS:

A signature is not required for delivery. If you want a signature required, you must make note of it in the “Additional Notes” field.

Pure Shea Store is not responsible for lost or stolen packages. 

LOCAL ORDERS:

Pick ups not allowed. All orders placed will ship.

TRACKING MY ORDER: 

After your order has shipped, we would send a detailed information on your tracking number. You should easily have access to your package transit times and progress. 

ANY OTHER QUESTIONS? Please visit our FAQs. Thanks for visiting us! PLEASE MAKE SURE YOU ALSO REVIEW OUR TERMS AND CONDITIONS. (Rev. 1/1/2020)/15